ezBoard technical Problems

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ezBoard technical Problems

Postby Jim B 01930 » Tue May 31, 2005 9:40 pm

I came home to this message from ezBoard. It looks like several of our forums are missing and I don't know if the Chat Room will work tonight. We also seem to have lost one member dur to this problem.<
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Here is a summary of the symptoms resulting from today's ezboard server issues:<
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1) Certain boards and forums are missing topics.<
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2) Various request errors are hindering boards (when opening certain topics, when replying, etc.). The problem where boards' main pages were giving a request error should be fixed, though.<
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3) Some boards have reported losses of funds from their Community Chests.<
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4) Various boards' user member lists have lost a number of users or gone blank(?) .<
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5) Certain boards' security logs have gone blank.<
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6) The ezboard network is slow.<
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Along with our technical operations department, we have been and are continuing to work on the solutions to each of these problems. Until we are able to come up with specific instructions for each issue, please sit tight. We will make each set of instructions available as soon as possible.<
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On behalf of ezboard, I apologize for the inconvenience and thank all of you for your patience (we apologize for the lack of an immediate update, but we have also been hindered by request errors and time-outs when trying to post here). Again, we will update this topic as frequently as possible.<
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Visit For The Birds<i></i>
Jim B 01930
 
Posts: 59
Joined: Sun May 23, 2004 8:19 pm

Re: ezBoard technical Problems

Postby petite435 » Wed Jun 01, 2005 12:42 am

I'm having the same problem Jim and we lost our Community Chest money too. They are working on it (hopefully it will be fixed at some point), but throngs of people are complaining on the help forums. It seems I can post on the forum but only one reply will show up. After that, you get the error message if you try to reply a second time. All we can do is wait it out and hope they come up with a solution on how to replace everything that was lost. I lost 20 pages on the Natural World alone.....<
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(If you will excuse me, I will be convulsing in the corner now)

Connie in Illinois (already pouting because the long weekend is nearly over)<i></i>
petite435
 
Posts: 23
Joined: Wed Jun 01, 2005 12:42 am

Re: ezBoard technical Problems

Postby SunnySmile501 » Wed Jun 01, 2005 4:28 am

I can't reply on the Treehouse at all. The assignments are ALL gone, including the June photo contest! Waaaaaaaaaaaa I could just cry.

Carole--the beautiful Shenandoah Valley of Virginia<i></i>
SunnySmile501
 
Posts: 1
Joined: Wed Jun 01, 2005 4:28 am

Re: ezBoard technical Problems

Postby Jim B 01930 » Wed Jun 01, 2005 10:10 am

Dear ezboard Family,<
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On Tuesday May 31 ezboard's systems were the victim of a very precise and malicious internet attack. This attack resulted in the loss of a significant amount of current and historical board postings and interrupted services across all systems. I deeply apologize for the inconvenience that this has caused and am here to give you the first of several in-depth updates.<
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At this time most board management services have been restored and our goal is to have post/reply repaired on Wednesday . We are working to restore board data from our back-up systems. This will take some time, and complete data restoration may not be possible, but it is what we are working towards. What we know now is that the attacker deleted current board and back-up data. We are taking the fastest route to restore data, but it may take up to 48 hours to get data back to approximately 9,000 boards. A more manual method requiring upwards of seven to ten days is required to restore data to the other boards that lost data. Regrettably we may not be able to restore data to all boards that lost data.<
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Second to restoring board data we are gathering information on how the attacker went about his or her business and what evidence was left behind. We are using this information to reduce the opportunity for future attackers as we build our new release. Should you hear or read anything about this attack we would love to know about it at legal@ezboard.com.<
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You should be aware that there is no evidence that personal information was touched. There was also no opportunity to see or download credit card information as ezboard does not keep credit card numbers on file.<
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Again, I apologize to you for any inconvenience caused as we value your participation on ezboard today and as we move towards an exciting - and more robust - version of the experience. We are working to restore your systems as fast as possible. Gold Board managers will be receiving information on GB subscription credits in the next few days.<
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We we keep you updated as the restoration progresses.<
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Sincerely,<
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Rob<
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Robert Labatt<
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CEO<
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ezboard, Inc.

Visit For The Birds<i></i>
Jim B 01930
 
Posts: 59
Joined: Sun May 23, 2004 8:19 pm

Re: ezBoard technical Problems

Postby cwl50 » Wed Jun 01, 2005 1:09 pm

More of a security problem then a tech one.

<i></i>
cwl50
 


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